Terms & Conditions

Effective Date: November 22, 2025

NOTICE: By purchasing or using any product, service, retreat, practice, membership, session, session package, item, or program from Sarah Tillemont (the “Company”), you acknowledge and agree that you have read, understood, and are legally bound by these Terms and Conditions (the “Terms”). By submitting payment or working with the Company in any capacity, you confirm that you received reasonable notice of these Terms. By proceeding with your purchase or engagement with the Company, you agree and continue to agree to comply with these Terms, including all disclaimers incorporated herein.

The following Terms and Conditions are entered into by and between the following Parties: You (herein referred to as “Client” or “Participant”), and Sarah Tillemont (“Company”, “we”, “us,” or “I”).

SCOPE OF WORK & RESPONSIBILITY
The Client acknowledges that the Company provides educational, coaching, wellness, and personal development services. The Company does not provide medical, psychological, psychiatric, physical therapy, or other licensed healthcare services. The Company does not diagnose, treat, prevent, or cure any physical or mental health condition, and no statements made by the Company shall be interpreted as medical advice or a guarantee of outcomes. The Client is solely responsible for their physical, emotional, mental, and psychological states before, during, and after participation in any services, sessions, practices, or other engagement with the Company. The Client agrees to consult a qualified medical or mental health professional regarding any condition and prior to making any changes to their health regimen. The Client assumes full responsibility and all risks associated with their participation, including but not limited to injury, illness, psychological or physical distress, or other adverse effects that may occur during or after services. The Company shall not be liable for any actions or inactions of the Client, nor for any direct, indirect, incidental, consequential, or special damages arising from or related to the services.

Services may be delivered in-person or remotely via digital platforms. If delivered remotely, Company will provide all necessary access details, including meeting links, schedules, and participant instructions. Client is responsible for any data, messaging, or internet charges incurred. Company is not responsible for technical failures or interruptions beyond Company’s reasonable control. Company reserves the right to reschedule sessions with reasonable notice, and any adjustments to session content, deliverables, or schedules must be agreed to in writing by both parties.

REFUNDS
All fees paid are non-refundable and non-transferable. Due to the nature of the Company’s offerings — including but not limited to digital products, programs, courses, sessions, services, and events — results are not guaranteed, and no refunds will be issued for any reason, including but not limited to change of mind, withdrawal, or failure to participate. If physical goods are sold, the Company will comply with any applicable consumer protection laws regarding defective merchandise. The Company reserves the right to deny any refund request in its sole and absolute discretion.

RESCHEDULING SESSIONS
Clients may request to reschedule a session with a minimum of 48 hours’ prior written notice submitted via email to sarahtillemont@gmail.com (or another method mutually agreed upon in writing). A missed session occurs if the client does not arrive within 15 minutes of the scheduled start time, whether in-person or virtual. Missed sessions and no-shows are forfeited and will not be refunded or credited. Rescheduling is permitted one (1) time per session and is at the Company’s sole discretion.

CANCELLATION OF MEMBERSHIP
Certain Company’s products and services are offered on a recurring membership subscription basis. Membership fees will be billed automatically on a recurring schedule until cancelled. Clients may cancel their membership at any time by submitting a written cancellation request to sarahtillemont@gmail.com or following the membership platform’s specific cancellation policy. Please allow up to 10 business days for processing. Cancellation is effective only upon written confirmation from the Company or its platform. Access to membership content and services will terminate at the end of the current billing cycle, and no refunds or credits will be issued for any unused portion of the membership. You will not be charged for any future billing cycles following confirmation of cancellation. IMPORTANT: A membership subscription is not a payment plan. Cancellation of a membership does not cancel or relieve payment plan obligations.

NO GUARANTEES AS TO RESULTS
Company provides professional wellness, coaching, and advisory services based on experience, training, and best practices. Client acknowledges and agrees that Company cannot guarantee any specific outcomes, improvements, performance results, or mental, emotional, or physical benefits. Results vary by Participant and depend on individual effort, circumstances, and factors beyond Company’s control. Prior results of other clients do not guarantee similar outcomes for Client or Participants. Company shall not be liable for any claims, damages, losses, or expenses arising from lack of progress, performance decline, injury, or emotional distress of any Participant, whether such claims are brought by the Client or a Participant. Client acknowledges that engagement with Company involves inherent variability in outcomes and that no promises or warranties regarding results are made. This clause survives the termination of the Agreement.

INTELLECTUAL PROPERTY
When you engage with any of the Company’s products, you’re getting access to proprietary information that is owned by the Company. All materials, protocols, methodologies, and documentation created or used by Company in connection with this Agreement (“Materials”) remain the exclusive intellectual property of Company. Client is granted a non-exclusive, non-transferable, revocable license to use the Materials for the duration of the Agreement Period only, solely for the purposes of participating in or facilitating sessions or engagement under this Agreement. Client shall not reproduce, modify, distribute, or create derivative works of the Materials without prior written consent from Company. Client shall return or destroy all Materials in its possession, including copies stored digitally, unless written permission is given by the Company, upon conclusion of engagement. Unauthorized use of the Materials may result in legal remedies, including injunctive relief and damages.

SOCIAL AND CHAT PLATFORM GROUPS
Participation in any private online community or messaging group associated with the Company (including, but not limited to, Instagram, WhatsApp, Voxer, text messaging, or similar platforms) is voluntary. These platforms are owned and operated by third parties, and therefore subject to their own terms of use and privacy policies. The Company does not control and is not responsible for the security, use, or disclosure of any information shared on such platforms. The Client understands and agrees that their name, profile information, and messages may be visible to other participants within the group. The Client assumes full responsibility for any information they choose to share. The Company reserves the right to remove any Client from group platforms at any time and for any reason. The Company may moderate or delete content within the group at its sole discretion. The Company may request permission from the Client to share testimonials or success stories for promotional purposes; no personally identifying information will be used without prior written consent. The Company may disclose information shared within the group only as required to comply with lawfully issued legal obligations, such as court orders or mandated reporting.

METHODS OF PAYMENT
The client authorizes the Company to charge Client’s credit card(s), debit card(s), or bank account(s) for the agreed upon amount that is listed during the payment or checkout process.

PAYMENT PLANS
If the Client elects a payment plan, the Client agrees to pay all amounts when due and to complete the payment plan in full, regardless of participation or completion of the products or services. Payment plans are a purchase commitment and not a subscription or month-to-month membership. Failure to make any payment when due will result in immediate suspension of access to all products or services until the account is brought current. Suspension of access does not cancel the Client’s obligation to complete all remaining payments. The Company reserves the right to pursue any and all legal and equitable remedies, including but not limited to referral of the account to a collections agency and/or arbitration. The Client agrees to pay all costs and fees incurred in recovering payments owed, including collections fees and reasonable attorneys’ fees. All payment plan fees are non-refundable and non-cancellable once initiated.

CONFIDENTIALITY
The Parties acknowledge that, in the course of this engagement, they may have access to non-public, personal, proprietary, or confidential information (“Confidential Information”). Confidential Information includes, without limitation, personal data, proprietary methods, program content, business practices, discussions and disclosures during sessions or group interactions, and any information shared by the Company or other participants. The Client agrees to maintain all Confidential Information in strict confidence and shall not disclose, duplicate, distribute, record, or use such information for any purpose other than participating in the Company’s products or services. Confidential Information belonging to other participants shall be used only within the product or service context and shall never be disclosed externally without prior written consent from the participant and the Company. The Company will maintain the confidentiality of identifying personal information disclosed by the Client, except as required by law, including but not limited to mandated reporting obligations (e.g., imminent harm, abuse), court orders, or compliance with relevant regulatory or safety authorities. Confidentiality obligations survive termination of this Agreement. Any breach or threatened breach of this section may result in immediate injunctive relief and other legal or equitable remedies to prevent further harm, without the necessity of posting a bond or proving actual damages.

INDEPENDENT CONTRACTOR STATUS
Nothing in this Agreement shall be construed to create a partnership, joint venture, employer-employee relationship, franchise, or agency between the Parties. The Company is an independent contractor and not an employee, agent, or representative of the Client. The Company retains exclusive control and discretion over the manner, method, and means of performing services under this Agreement. The Company may provide services to other clients and organizations at any time, provided such activities do not materially interfere with the timely delivery of services to the Client. The Company is solely responsible for all taxes, withholdings, insurance, and other statutory, regulatory, or contractual obligations arising from compensation paid under this Agreement, and the Client shall have no responsibility or liability for the same. The Client shall not control, direct, or supervise the Company, nor shall the Company or its personnel be eligible for, or entitled to, any benefits provided by the Client, including but not limited to health insurance, retirement benefits, paid leave, or workers’ compensation.

LIMITATION OF LIABILITY
Except to the extent caused by Company’s gross negligence or willful misconduct, Company’s total liability under these Terms shall not exceed the total fees paid to Company. In no event shall Company be liable for indirect, incidental, consequential, punitive, or special damages, including, without limitation, lost profits, lost data, or reputational harm, even if Company has been advised of the possibility of such damages. This Limitation of Liability applies to all claims arising out of or relating to these Terms, whether in contract, tort, or otherwise, subject to applicable law.

USE OF NAME AND IMAGE
Client shall obtain written consent from Company before using Company’s name, likeness, or materials for marketing, media, promotional, or public purposes. Company reserves the right to withdraw consent at any time if Client becomes subject to adverse publicity, investigation, or reputational risk. Company may reference Client and their engagement with the Company in Company’s marketing, portfolio, or promotional materials, provided such use is accurate, professional, and permissible under Client policies. This consent shall remain in effect until explicitly withdrawn in writing.

ASSUMPTION OF RISK AND INSURANCE
Client acknowledges and assumes all risk and agrees that it retains exclusive responsibility associated with working with the Company. Client assumes all risks of injury, illness, emotional distress, property damage, or other harm with any of its Participants, including but not limited to facility-related accidents, equipment failures, or actions or omissions of Client or its Participants. Client shall, at its sole cost, maintain comprehensive insurance covering all activities and participation conducted. Such insurance shall be primary and non-contributory with respect to any insurance maintained by Company. Client shall have no obligation to submit claims to Company for any incident arising out of Client’s operations or the actions of its Participants.

INDEMNIFICATION
Client shall indemnify, defend, and hold harmless Company from and against any and all claims, demands, actions, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) Client or its Participants’ actions or omissions; (b) any misuse, misapplication, or misrepresentation of the Company’s services or any materials provided by Company; (c) any breach of these Terms by Client and any reputational damage or commercial losses suffered by Company resulting from Client’s breach; or (d) any bodily injury, emotional distress, or property damage occurring in connection with the Products or Services, except to the extent caused by Company’s gross negligence or willful misconduct.

TERMINATION
Termination of these terms and agreement, whether by the Company or the Client, does not relieve the Client of its obligation to pay all fees due for services rendered or deliverables provided up to the effective date of termination. The Client remains liable for any remaining balance under any payment plan or contract. Any notice of termination shall be delivered via email and is deemed effective on the date of actual delivery, provided no delivery failure message is received. The Company may, at its sole discretion, limit, suspend, or terminate the Client’s access to any services, programs, or materials without refund, if the Client: (a) Violates any provision of these Terms; (b) Disrupts, harasses, or interferes with other participants; or (c) Engages in harassing or unlawful behavior. The Company will make reasonable attempts to notify the Client of any violation and provide an opportunity to remedy the situation. If the Client fails to remedy or continues the behavior, access may be terminated immediately, without refund. Termination due to a Force Majeure event shall be governed by the Force Majeure clause of this Agreement. Upon termination, the Client shall immediately cease using any proprietary materials or content. All obligations of the Client under this Agreement, including confidentiality and payment obligations, survive termination or expiration.

FORCE MAJEURE
Neither party shall be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond that party’s reasonable control (“Force Majeure Event”). In the event a Force Majeure Event occurs, Company shall retain all compensation paid to date and shall have no obligation to provide refunds or credits for products or services delayed or impacted by the Force Majeure Event. The affected party shall provide prompt written notice of the Force Majeure Event and shall use commercially reasonable efforts to resume performance as soon as practicable. If the Force Majeure Event continues for a period of thirty (30) days or more, either party may terminate an Agreement upon written notice, without penalty or further obligation to the other party, except that Company shall be entitled to retain all amounts previously paid.

RESOLUTION OF DISPUTES AND ARBITRATION
In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Parties shall first attempt to resolve the matter through good-faith negotiation. If the dispute is not resolved through negotiation within sixty (60) days of written notice, the dispute shall be submitted to binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. Arbitration shall be conducted by a single arbitrator unless the AAA rules require otherwise. The Parties shall cooperate in exchanging information necessary for the arbitration. The arbitrator’s written decision shall be final, binding, and enforceable in any court of competent jurisdiction. The prevailing party shall be entitled to recover from the non-prevailing party all reasonable costs, fees, and expenses, including attorneys’ fees and arbitration fees, incurred in connection with the arbitration. For disputes regarding unpaid balances owed to the Company, the Client shall remain liable for all costs of collection in addition to any arbitration or legal fees. Except where prohibited by law, any claim against the Company must be filed within six (6) months from the date the claim arose or the date the Client discovered or should have discovered the claim, whichever is earlier; claims filed later are waived and barred.

SEVERABILITY AND WAIVER
If any provision of this Agreement is determined to be invalid, illegal, or unenforceable, such provision shall be severed or modified to the minimum extent necessary, and the remaining provisions shall remain in full force and effect. The failure of either Party to enforce any right or provision of this Agreement shall not constitute a waiver of that right or any other provision, nor shall it prevent enforcement at a later time.

ENTIRE AGREEMENT
This Agreement represents the entire understanding between the parties and supersedes any prior discussions or agreements. Any amendments must be in writing and signed by both parties.

CHANGES TO TERMS
The Company reserves the right, in its sole discretion, to change the Terms under which the Products or Services are offered at any time. The most current version of the Terms will supersede all previous versions. The Company encourages the Client to periodically review the Terms to stay informed of updates.

Client understand that by agreeing to the Terms & Conditions and engaging in work with Sarah Tillemont, Client is bound by all of the above.

CONTACT US
I welcome your questions or comments regarding the Terms:
Email Address: sarahtillemont@gmail.com
Effective as of November 22, 2025